Technical Support Engineer

Responsibilities

  • Document tickets thoroughly and take ownership of issues to see problems through to resolution, and ensuring that customers are kept up-to-date.
  • Perform initial triage of issues, and assist in maintaining CoreCompete’s network and infrastructure. Perform health checks based on documented procedures
  • Escalate and assign unresolved tickets to L2 and L3 engineers as appropriate
  • Check the status of backups and coordinate with L2 and L3 engineer in case of failures
  • Hours of work: 9-6 PM ET

Requirements

  • Excellent verbal and written communication skills in technical areas.
  • Good understanding of networking concepts such as TCP/IP, DNS, DHCP, FTP
  • Solid knowledge of Linux, and Basics of Linux Administration
  • High-level understanding of virtualization/cloud computing (AWS and/or GCP)
  • 0 – 3 years of experience in a technical support role.
  • Recent Associate Degree graduates or current Associate Degree students graduating in the next 3 months are encouraged to apply:
  • Should be in the technology tracks including Technical Support, Computer Engineering, Network Engineering or Virtualization.
  • Must have a minimum GPA of 3.5

Education

  • Bachelor’s or Associate degree in a technical field, and have strong working knowledge in Computer Science.
  • Certification in Cloud, Networking, and Computer related fields a definite plus.

Job Type

  • Full-time

Required Education

  • Associate

Required Experience

  • Unix, Networking or Cloud: 1 year

Job Features

Job CategoryCustomer Support

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