Sentiment analysis has been predominantly used for analysis of customer feedback on products and services. Microblogging sites like Twitter are a very good platform for getting these review [...]
Retailers are cracking the omni-channel transformation challenge with aplomb with shoppers now hopping between device, location and channel at will, much to the delight of heavily invested [...]
Aiming to use data and science to set service-level goals, Advance Auto Parts engaged Core Compete to deliver a fully integrated service-level (Inventory) optimization system using SAS® Inv [...]
Today companies that run call centers are on the lookout for ways to improve customer service and reduce costs. To achieve these goals, the focus has historically been on outsourcing strate [...]
In their quest to extract insights from the massive amounts of data now available from internal and external sources, many companies are spending heavily on IT tools and hiring data scienti [...]
