Voice of Customer: Sentiment Analysis using Google Cloud Natural Language Processing
Understand your customers' views of your product or service using text analysis of their reviews, feedback, or transcribed calls.
Understand your customers' views of your product or service using text analysis of their reviews, feedback, or transcribed calls.
Visual Intelligence has evolved to a new state, where the combination of real-time analytics with data, images, visuals and other unstructured formats in massive scale can provide greater value.
An omnichannel customer experience requires not just chatbots and automated responses, but the smart integration of voice, data and social sentiment with visual and conversational intent.
According to Forrester Research, “63% of customers will leave a company after just one poor experience, and almost two-thirds will no longer wait more than two minutes for assistance.”
Learn how you can apply artificial intelligence and machine learning to your forecasting to flexibly prepare for any conditions, at any time – with maximum scalability.
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