An omnichannel customer experience requires not just chatbots and automated responses, but the smart integration of voice, data and social sentiment with visual and conversational intent.
Solving the World's Unsolved Problems
Sentiment analysis has been predominantly used for analysis of customer feedback on products and services. Microblogging sites like Twitter are a very good platform for getting these review [...]
Today companies that run call centers are on the lookout for ways to improve customer service and reduce costs. To achieve these goals, the focus has historically been on outsourcing strate [...]