CoreCompete delivered a self-service tool tailored for Product/Portfolio Managers and Executives to provide actionable insights to improve Net Promoter Score, Customer Experience, Product Features and Quality based on extremely granular consumer feedback generated from social media and call center data around product features, their likes, dislikes and wishes.
This solution is now utilized by more than 4000 Lenovo associates globally to help understand customer feedback and improve their NPS through targeted quality improvement and product development actions.
The solution was delivered on a cloud platform (Amazon Web Services) enabling us to handle the big data volumes at in a cost effective manner. We also created a collaborative Audit tool that crowdsources the accuracy audit process to maintain ongoing integrity.
The solution was provided over two significantly different versions developed in 12 weeks each and is live now.